By Ben Lawson
Seymour Computer Repair owners Josh and Kaycie Smith have found success in Seymour thanks to their family-oriented approach to business and it was because of family that they decided to give a little back to the Volunteer Fire Department.
For going on four years, the Smiths have offered their services to a huge range of computer related issues, including full service repair, soldering and rebuilds for both lap and desktops. Along with tech and IT support for businesses, Web site design and hosting, they have formed a close relationship with their many customers.
“The response has been great here,” Josh said. “Our best advertisement has been positive customer referrals.”
Being family oriented is important to the Smiths, who used to take their two-year-old daughter on service calls, to the delight of customers.
“I think she was our biggest selling point,” Kaycie said.
It was also family that brought the attention of the SVFD after Josh’s brother passed out while helping paint their new home.
Josh said he was impressed by responder’s quick arrival and quality service. It stuck with him after he met David Caulfield, coordinator of the SVFD’s Support Services Division, and learned the department was in need of computer hardware.
“I was surprised when they said some stations didn’t have any (computers),” he said. “I felt that there weren’t enough people out there helping them out.”
With surplus equipment on hand, the Smiths approached the department last year to donate computers. They followed that up this year with further donations of equipment for both vehicles and the stations. Caulfield stressed how important this type of equipment is, from computer training to having recording devices in the vehicles.
“This is big for us; it allows us to keep expanding the department. Computers aren’t cheap,” Caulfield said. “All of the stations will now have access to computer training.”
For the Smiths, giving back is about being part of a tight knit community where people look for quality of service over flashiness, which is why they offer extensive warranties on all their work.
“We’re big on going the extra mile on things others wouldn’t,” Kaycie said. “It’s just us here, our family. We’re not a chain.”
Seymour Computer Repair is located at 10522 Chapman Highway, or check out their Web site at http://www.seymourcomprepair.com.
Seymour Business Gives Back
By Ben Lawson